Telecom Convergence

Channel Smiths is a specialist in helping organizations in the adoption of a converged network –that is the convergence of separate telephone, video and data networks into one IP (Internet Protocol) data network.

Network convergence delivers a compelling return on investment (ROI), improves productivity and communications processes, and enables integration with other applications and corporate databases.

Enhance business productivity by creating a Unified Workspace encompassing multiple applications, devices, networks, and operating systems. Improve integration of communications with business processes to ensure that information reaches recipients every time, regardless of their working environment or location.

Mobility: Unify the view of calls, calendars, data, and e-mail on every device, wired or wireless.

Collaboration: Share all types of media via voice, Web, or videoconferencing.

Security: Integrate comprehensive network security, from infrastructure through devices and applications.

Choice: Use open standards to facilitate integration with industry-leading applications.

Customer Service: Maximize call-center performance and customer satisfaction through application integration.